Legal
Privacy Policy
Effective Date: 14 July 2026
1. POPIA Compliance
SHINTSHA fully complies with the Protection of Personal Information Act (POPIA), Act 4 of 2013. We collect only the information necessary to process orders, deliver products, provide customer support, carry out marketing (with your consent), and meet legal compliance requirements.
2. Information We Collect
Collected information may include your name, phone number, email address, delivery address, secure payment information, and purchase history.
3. How We Use Your Information
Your information is used to process and deliver orders, provide customer support, send order and delivery notifications, and — with your consent — send marketing communications about new products and promotions.
4. We Never Sell Your Data
Your personal information is never sold or rented. Information may only be shared with courier companies, payment providers, and government authorities where legally required.
5. Data Security
We use SSL encryption, secure payment gateways, and access controls including two-factor authentication for staff accounts to protect your data. Backups are performed daily.
6. Cookies
We use cookies and tools such as Google Analytics and Meta Pixel to understand site usage and improve our service, in line with our POPIA-compliant cookie notice. You can manage cookie preferences at any time.
7. Your Rights
You have the right to access your information, correct your information, request deletion where applicable, withdraw marketing consent, and object to certain processing. Contact privacy@shintsha.co.za to exercise any of these rights.