Shopping With Confidence
Returns & Refunds
Return Window
Returns are accepted within 7 days of delivery, only for products that are defective, damaged, or incorrectly supplied.
Non-Returnable Items
For hygiene and safety reasons, opened supplements, skincare products, fragrances, cosmetics, and wellness products cannot be returned unless defective.
How to Start a Return
Email info@shintsha.store or WhatsApp us on 083 765 7036 within 7 days of delivery with your order number and photos of the issue. Alternatively, use our Track My Order page to find your order details.
Proof of Purchase
A valid proof of purchase (order confirmation or invoice) is required for all returns.
Refund Processing
Once we receive and inspect your returned item, refunds are processed using your original payment method where applicable, within 5-7 business days.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos, and we will arrange a replacement or full refund at no cost to you.
Health & Safety Note
Health supplements are not intended to diagnose, treat, cure, or prevent any disease. Please consult a qualified healthcare professional before use, particularly if pregnant, breastfeeding, taking medication, or living with a medical condition.